- Product Description
- Delivery Conditions
- Refund Conditions
Good news for the people of Kocaeli, Altınoluk Patisserie brings the tastes to your door with a single click. With our online patisserie, it is now very easy to reach many flavors that will cheer your celebration tables, we are waiting for all Kocaeli people.
If the recipient is not present at the time of delivery, your order is left to the neighbor, the security guard, if any, the apartment clerk or his colleagues. If your recipient cannot be reached in government offices, hospitals, workplace deliveries, your delivery can be delivered to a colleague, reception, correspondence or security by stating your recipient.
If the neighbor, security guard, apartment attendant or colleague does not want to receive the order, the orderer is informed and the order is returned to the center. An order not taken from our center or directed to a different address or to the same address is destroyed with a report.
If the buyer does not accept the product, the sender is informed. An order that is not picked up from our center or directed to a different address or to the same address is destroyed.
If your recipient is at the delivery address but does not / cannot come to receive the order, the product in question is delivered to the attendant, reception or colleague. If it is not accepted by the relevant persons at the address, the Order owner is informed. It is waited at the delivery address for 15 minutes and your order is returned to our center.
Deliveries made on special occasions such as New Year's Day, Valentine's Day, Women's Day, Mother's Day, Father's Day and Teacher's Day, are delivered during the day without a time interval of deliveries.
Your order will be delivered within an average of 3-4 hours depending on the delivery direction. Products to be delivered via cargo are distributed by cargo within 24-48 hours. Processes of shipments are informed specially by private vehicle.
Every product ordered and paid for is under the guarantee of Altınoluk Patisserie.
At the time of delivery, the product must be checked by the buyer. The product that is thought to be damaged should be checked in front of the delivery courier, and if the damage is detected, it should be returned to the relevant person or the products delivered by the cargo company should not be received by keeping a record. From the moment the product is delivered, you agree that Altınoluk Patisserie has fully fulfilled its obligations to the buyer who placed the order.
Post delivery; Returns of consumed, unpacked or damaged products are not accepted. For the products to be received from our branches, the product that is not received within the time specified by the orderer is destroyed by our center with a report and the price is not refunded.
In cases where the product price will be refunded, the transaction is carried out within 7 business days. Your return is processed within 7 business days. Credit card refund transactions by banks may not be reflected in your account on the same day. In this case, you need to call the credit card customer relations service of the banks.